Westinghouse 12500 Watt Dual Fuel Home Backup Portable Generator, Remote Electric Start, Transfer Switch Ready, Gas and Propane Powered

So far, so good
I’ve never had a generator before, so am new to all of this. I bought the Westinghouse WGen9500DF, which on Amazon is listed as “Westinghouse 12500 Watt Dual Fuel Home Backup Portable Generator” The 12500 is the max starting watts, not the 12500 model, so that’s a little confusing.So far, I am impressed with my purchase. Everything they promised appears to have been included. It seems well made, so hopefully that is true of all of the components and it will not only work whenever we need power, but it will do so for years to come.There was a little bit of an issue setting up the appointment for delivery. I think this was on the delivery company, XPO I think they said it was. I got a computerized call evidently trying to confirm the original setup date and time and it said, “Press one to confirm” or something like that, I pressed one, heard a strange computerized sound, and then the call disconnected. So, I figured that it was done. Got another call 10 or 15 minutes later that seemed to be the same thing, but this time I ended up talking to someone. So we confirmed it was all set up, which seemed like a bit much because I had indicated that the delivery date and time that was suggested when I ordered it was going to be fine. Later when I went to look at the track your order thing on Amazon it said something about how there was a problem with confirming delivery, so that was a little disconcerting. I decided that must have come from the first call that disconnected. Eventually that page showed that the delivery date and time was confirmed, but the note about there being a problem setting it up remained, so…it remained a little concerning. They appeared pretty serious about confirming delivery though. I lost track of how many times they called but I thought it was more than should have been necessary.The delivery was set for between 9 and noon. I think they got there about 10:15.The delivery guys were okay. I was told I would get a phone call 30 minutes before delivery. They called and said they were 2 minutes from my house. Not a really big deal, but I wasn’t ready to answer the door. I was sort of counting on the 30 minutes, but very excited to get the generator. They were out in front of my house before I was, but I am pretty sure they really were about 2 minutes out as they had said. They evidently were not allowed to leave the generator in my back yard, which was what I had planned. They waited patiently while I moved my car out of the garage where I guess they are allowed to leave it. They waited again while I unboxed the generator and looked for any obvious damage. The box had a hole in the bottom of it, but I didn’t find the generator to be damaged in that spot or any other. I was a little concerned because I had to cut the box off of the generator and when I asked how they would take it back if it were damaged, the one delivery guy said they wouldn’t take it back. He later re-thought that and said they would. Evidently they deliver for many different companies and Amazon has different policies regarding accepting delivery than the others. But again, it wasn’t damaged, so no problem.I was surprised that the 1.16 quarts of oil that came with it didn’t quite fill it enough. I had to add a little bit. The funnel they sent worked great. I thought it was interesting that the maintenance instructions said to check the oil level without screwing the plug/dipstick in. It seemed a little difficult to be sure it was measuring properly without securing it by screwing it in. When I got enough oil in it I kept cross threading the plug, but eventually managed to get it in there properly. User error, I am sure. I liked that they sent a real wrench to use to tighten up the feet. They also included a spark plug wrench, which I haven’t needed so far, but expect I will at some point. An nice extra little touch was that the two wrenches were in a little black bag that said Westinghouse on it. I expect this will be really helpful whenever I need to change the spark plug…maybe I’ll notice that little bag and use their wrench, rather than it just sitting loose in my toolbox and my wondering what the heck that was for. This is my first Westinghouse product, so I will hopefully be able to quickly determine that it must go to the generator. The instructions said to set the generator on the exhaust side to put the feet and wheels on, so I did that. Instructions had also said to do this on a piece of cardboard or something similar to keep from scratching it up. I had to prop the bottom up a little to get the wheels on, which I think there may have been enough clearance without the cardboard being there. Propping it up was a little challenge because the generator is pretty heavy, but all of the parts were there and fit together the way they should; it was pretty easy to put on the feet and wheels. Once I had the wheels and feet on I found the generator to be pretty easy to move in spite of it’s weight. The wheels and the handle appear to be up to the task. I moved the generator out beside the garage, which is where I anticipate will be where it will run when in actual use. I attached the propane hose that came with it to one of the tanks I have for my grill. Used the fob to start it up and it started right away. One “problem” was/is that it is really loud. However, I expected it to be pretty loud, so I certainly don’t blame anyone for that. I left it running and went in the house and while I could hear it, it didn’t appear that the noise would be any more disruptive than a gas powered lawnmower running outside. I pressed the button on the fob and it shut down as expected. Later I tried starting it again and had another user issue. I had attached a little gauge to the propane tank to see how much propane was still in it, and then attached the hose to the generator. Then tried to start it by pressing the button on the panel rather than using the fob. And it wouldn’t start. It tried and tried. After a couple of unsuccessful attempts, I switched the battery switch to off and it stopped trying. That’s when I realized I had neglected to open the valve on the propane tank, so of course it wouldn’t start. So, remedied that, tried it again, still wouldn’t start. At this point I removed the gauge, hooked it back up, and it started. Now however, I don’t know if the second attempt when it wouldn’t start was due to the gauge limiting the propane flow, or just having tried to start it with the valve off. I will likely try again with the gauge and see what happens. I plugged my circular saw into each of the four 20 amp outlets and they all worked fine. I haven’t yet tested the 30 or 50 amp outlets. I have an electrician coming to install a transfer switch and expect that I will be able to test them then…as well as testing a “real” electrical load. I have not tested it with gasoline either. If it will run the whole house, or most of it anyway, on propane, I may not use the gasoline option as I would rather not deal with all of the potential issues with storing the fuel itself, stabilizer, etc., but also keeping the generator from getting all gummed up, like draining the fuel bowl etc. Anyway, I am pretty satisfied so far.

Excelente ! Fue facil de instalar y es perfecto para generar la luz para toda mi casa .

I recently purchased the Westinghouse WGen9500DF and I’m extremely happy with my decision. This generator has been reliable, easy to use, and offers great power. The dual-fuel capability is a huge plus, giving me flexibility depending on what fuel is available. It’s also very convenient with electric and remote start features, making it simple to get up and running.Overall, the WGen9500DF has exceeded my expectations. It’s been a great addition to my home, providing peace of mind during power outages. Highly recommend this generator to anyone in need of dependable and efficient power.

I have had the generator for a short period of time. Delivery was quick and the generator arrived with all the components indicated. Easy to assemble and started up straight away. Powered the house and electric devices no problem. I do wish the exhaust noise was a bit more muffled though.